Questions?
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Start from the Manivo home page, choose the services you need, review the displayed pricing, select an available date and time, and complete checkout. Manivo will then work to match your request with an eligible provider.

Manivo may require a minimum order value before checkout. The minimum that applies to your booking will be shown before you place the order so you can add services if needed.

Each service displays a standard price or pricing structure before booking. Some services may adjust automatically based on information you select, such as home size, quantity, yard size, or other service parameters. Any material on-site scope change should be communicated and approved before additional work proceeds.

Yes. You can combine multiple eligible home tasks into one visit request. Manivo will try to keep the work consolidated with one provider when practical, but some orders may require more than one provider when different qualifications or capabilities are needed.

You can request service based on the dates and times available in the booking flow. More notice generally creates more provider options, but same-day and near-term work may also be available depending on provider availability.

Yes, provided you are authorized to arrange the service and provide accurate service-location and access information. This can be useful when helping parents or other family members manage household tasks from another location.

Manivo uses provider review and verification processes and may use background checks as part of marketplace safety. Screening helps reduce risk, but no screening process can guarantee a provider’s future conduct or workmanship.

Manivo considers factors such as service capabilities, qualifications, service area, availability, workload, customer preferences, and order structure. The system tries to keep work with one provider when practical and may split an order only when needed.

Provider preference features may be available depending on the booking and provider availability. A specific provider cannot always be guaranteed because availability, qualifications, service radius, and other requirements must still be met.

Not necessarily. Manivo can use prior customer preferences and provider history when matching future work, but each booking also depends on the provider’s current availability and qualifications.

Yes. Manivo may split an order when one provider cannot perform all requested work or when a hard qualification or capability requirement makes a split necessary. We prefer to keep related services together whenever practical.

After a service, you can let Manivo know that a provider was not the right fit. That preference can be used to exclude that provider from your future Manivo matches.

Yes, when rescheduling is available for your booking. Changes made earlier generally provide more options and may avoid cancellation-related fees. Provider availability for the new date or time is not guaranteed.

Yes, when the provider and Manivo can accommodate the change. If the actual condition, size, quantity, or requested work differs materially from the confirmed order, a revised scope or price may be proposed for your approval.

Use the cancellation controls available in your Manivo booking or account when available, or contact Manivo support. Cancellation fees may depend on how much notice you provide before the scheduled service start.

Refund eligibility depends on the reason for the refund, how much notice was provided, whether work has already started, and other booking circumstances. See the full Cancellation / Refund Policy for the applicable rules.

Read the full Cancellation / Refund Policy →

Manivo may try to find another qualified provider or offer an alternate date or time. You will not be charged a customer cancellation fee because a provider or Manivo canceled the service.

Manivo may continue matching with other eligible providers or may offer alternate dates or times when appropriate. You can decide whether an alternate option works for you.

Payment timing depends on the checkout and payment workflow used for your order. Any authorization, charge, or final payment amount associated with the booking should be shown or confirmed through Manivo’s checkout and order process.

The price can change only when the confirmed scope changes, an applicable adjustment was built into the service selection, or another disclosed charge applies. Material on-site changes should be presented for approval before additional work proceeds.

Available payment methods are displayed during checkout and may depend on the payment processor and device you are using.

Yes. Manivo’s payment and order workflows are designed to provide confirmation of your transaction and service details.

Unless a specific booking flow says otherwise, the displayed service price is for the service itself and should not be interpreted as including an optional gratuity.

Manivo operates a marketplace. The customer price and provider payout may differ because Manivo may retain marketplace fees, payment-processing amounts, supplements, or other platform economics.

After completed work, Manivo may ask you to rate the provider and provide feedback. Reviews help improve future matching and marketplace quality.

When providing post-service feedback, let Manivo know that you do not want the provider matched with you again. Manivo can use that preference to exclude the provider from future matches for your account.

For relevant services, Manivo may recommend a future service frequency, calculate a suggested next-due date, and send reminders so you can book recurring household work before it becomes overdue.

Use the Manivo Contact page, email support, or call during posted support hours. Include your order information when asking about an existing booking so the team can help faster.

Contact Manivo promptly and explain what happened. Depending on the issue, Manivo may review the service scope, provider documentation, customer feedback, payment status, and other relevant information to determine appropriate next steps.

Yes. For services where repeat maintenance makes sense, Manivo may provide recommended service frequency and next-due reminders to make ongoing home care easier.